Lord Lees Grove, Blue Bell Hill, Kent. ME5 9PE. Telephone: 01634 842566. Email: reception@hospitallane.com
Our Philosophy including our aims and commitments to you
At Hospital Lane we have experts in all fields of dentistry to provide you with all the benefits of latest technology and modern dental care.
Our aim
- To achieve optimal dental health and appearance.
- To offer a full range of modern cosmetic techniques.
- To work together with our patients in a comfortable, relaxed and happy environment.
- To offer kindness and consideration for anxious patients.
Our commitment to you
- We will listen to your dental problems so that we understand your needs.
- We will give you the best possible dental treatment using the most up-to-date techniques and best materials available.
- We will let you know in advance the cost of any treatment planned.
- We know that you don't want to be kept waiting, so we do our best to see you on time.
Your commitment to us
- You should be on time for appointments and if you need to cancel, give at least 24 hours notice.
- You should keep up-to-date with your payments.
- You should maintain your dental health through home-care and attendance of regular examinations and hygienist appointments, as advised by your dentist.
- You should advise us if you are not happy so that we are able to respond to your needs.
- Please let other people know if you are happy with the care at Hospital Lane Dental Clinic.
Our Guarantee
We will guarantee all inlays, crowns, bridges, implant restorations and veneers for a 5 year period against mechanical failure. The exception is all-ceramic bridges, which we will guarantee for a 3 year period. This is providing the following terms are met:
- The patient attends the practice for a minimum of two 30 minute hygienist appointments in each subsequent year following completion of treatment and has adhered to the prescribed maintenance techniques.
- No damage has occurred as a consequence of further dental treatment, undue care or trauma.
- No balance remains outstanding on the patient's account.
- Failure is not the result of tooth decay, periodontal disease or peri-implantitis.
- If an implant fails to integrate or loses integration with the bone, we will replace the implant free of charge on one occasion, subject to sufficient bone being available to anchor a new implant. If an implant fails to integrate after subsequent replacement, this implant will not be guaranteed.
- All ceramic crown restorations will be replaced once only and if future fractures develop, the replacement cost will be borne by the patient. Following the fracture of a restoration the patient will be required to wear a soft bite guard at night-time to prevent the overloading of restorations.
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